Returns & Exchanges

Not quite right? You can return most items within 30 days of delivery for a refund or exchange.

Return conditions

• Item must be unused, in original condition, with tags/packaging intact
• Proof of purchase (order number or receipt) required
• Rackets with a String Upgrade can be returned, but a £30 restocking fee applies — see below

Rackets with a String Upgrade

Rackets that have a string upgrade can be returned, but a restocking fee of £30 will apply. However, the manufacturer’s plastic covering on the handle MUST be intact.

Once the manufacturer’s plastic covering has been removed, returns won’t be accepted.

How to start a return

Email us at Sales@smashuk.co with your order number, or reach out via our Contact page. We'll send you a returns address and instructions.

Refunds

Once we receive and inspect your return, refunds are processed to your original payment method within 5–7 working days.

Faulty items

If an item arrives damaged or faulty, contact us within 48 hours of delivery with photos and we'll sort a replacement or refund at no cost to you.